Free Shipping:
We offer free shipping on products that are $50 or more. For order under $50, there is a flat shipping charge of $4.99.
Where We Ship to:
We ship 48 contiguous states (no shipment to Alaska and Hawaii).
We do not ship directly to Canada, but we will ship to a US based frieight forwarder of your choice. We recommend that you contact the desired freight forwarder first to obatin the detailed shipping process and address where your product(s) can be shipped.
Order Confirmation:
Once your order is placed, you will receive a confirmation email to let you know that we have received your order in our system. Immediately after receiving your order, we contact our suppliers to verify that the items are in stock and ready to ship. If any of your items are backordered or unavailable, we will notify you by email. Once your item(s) is available for immediate shipment, we will ship your order.
Order Shipment:
Your order will be shipped within the lead time we have posted on the product page. Once the product is shipped we will email you the tracking information within 24 hours. If you do not receive your tracking information, please contact us at info@wineitnow.com.
How the Order is Delivered:
Most of the orders will be shipped via FedEx, UPS. However, some larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight.
Some large and heavy items require additional and shipping charges due to the bulky and heavy nature of the products. If an item requires additional charges, the charges will be cleared marked on the product page. If not marked, you can expect the item to be delivered within estimated lead and shipping times marked on the product page, free of charge.
If you need special delivery arrangements, please contact us at info@wineitnow.com or call us at 1-877-491-6990 to discuss your needs.
Damages:
AT THE TIME OF DELIVERY, ALL SHIPMENT SHOULD BE INSPECTED. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, please note it on the freight bill when signing for delivery, take photos (and videos) of the damages, and contact us at info@wineitnow.com immediately. Please keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service departemtn prior to being sent back.
If the items(s) is delivered by Truck Freight, please contact the freight carrier at the phone number provided on the carrier’s bill and report the product being delivered damaged. And, contact us at info@wineitnow.com.
Please note that signing the delivery documents without noting any damanges, or without inspecting the delivery legally states that you have received your delivery in good condition and Wine It Now cannot be held liable for damages, missing parts, etc. that may have incurred during delivery.
Leaving a note (sending a message) to the delivery driver to leave your items at your home without personally inspecting and signing the papers would be considered as accepting the shipment and acknowledging that the shipment is not delivered damaged or with pieces/parts missing.